FAQ

Have questions about managed IT services, cybersecurity, cloud technology, or working with BNC?

Browse the FAQs below for clear answers about our services, support approach, service areas, response times, technology expertise, and how we help businesses plan, secure, and manage their IT.

Working with BNC

BNC supports small and mid-sized businesses across a wide range of industries, including construction, energy, healthcare, legal, real estate, professional services, and other organizations that depend on secure, reliable technology.

We can serve as your complete outsourced IT department or work alongside an internal IT team. BNC tailors support to your business goals, technology environment, security needs, and growth plans.

Most BNC clients have between 50 and 200 users. We also support smaller organizations with as few as 10 users and larger organizations with up to 1,000 users.

The right fit is less about a specific headcount and more about whether your business needs responsive IT support, cybersecurity expertise, technology planning, and a team that can scale as your needs change.

BNC serves businesses throughout the Dallas, Denver, and Austin metro areas, with remote support available when appropriate and on-site support available when needed.

In the Dallas–Fort Worth area, BNC provides on-site IT support in Dallas, Plano, Frisco, McKinney, Allen, Prosper, Celina, Irving, Coppell, Flower Mound, and Southlake.

Yes. BNC can function as a fully outsourced IT department or complement an existing in-house IT team.

Organizations often use BNC for help desk coverage, cybersecurity support, project work, escalation assistance, strategic planning, specialized expertise, overflow work, and coverage during employee absences. Before work begins, BNC helps define responsibilities so there is a clear division of ownership and nothing falls between teams.

No. BNC’s engineering and support teams are made up of full-time BNC employees. Our support staff is U.S.-based.

This gives clients a more consistent support experience and direct access to people who understand their environment, business priorities, and technology history.

No. BNC does not use long-term, flat-rate contracts for managed IT services. Our agreements are month to month and can be changed or ended with 30 days’ written notice.

You are not locked into a long-term package, and your services can scale as your business needs change.

Yes. BNC can support one-time projects as well as ongoing managed IT services. Examples may include cybersecurity assessments, Microsoft 365 projects, cloud migrations, network upgrades, hardware refreshes, office moves, infrastructure improvements, disaster recovery planning, and technology consulting.

After a project is complete, BNC can turn management back to your internal team or provide ongoing support, monitoring, cybersecurity, and strategic guidance.

BNC builds services and pricing around your business rather than forcing you into a one-size-fits-all package. Cost is influenced by factors such as your number of users, devices and servers, current technology environment, cybersecurity and compliance requirements, and the level of support and strategic planning you need.

BNC’s managed IT agreements are month to month rather than long-term flat-rate contracts. Contact BNC for a conversation about your environment and a realistic recommendation for the services that fit your needs.

Support and Service

Yes. Every BNC managed IT plan includes 24/7 proactive monitoring, so many issues can be detected and often resolved before they disrupt your business.

Our help desk is staffed from 7:00 AM to 6:00 PM Mountain Time, which is 8:00 AM to 7:00 PM Central Time. After-hours support is available 24/7/365. BNC’s entire support staff is U.S.-based.

BNC responds to support requests within one hour. If an on-site visit is needed, a local engineer can be on-site within four hours.

Response timing can vary based on the nature and urgency of the issue, but BNC prioritizes problems that affect business operations, security, multiple users, or critical systems.

Yes. BNC provides both remote and on-site IT support for businesses in the Dallas, Denver, and Austin metro areas.

Remote support resolves many issues quickly without requiring a visit. When hands-on assistance is needed, BNC can send a local engineer to help with issues involving workstations, networks, servers, hardware, office moves, and other on-site technology needs.

Yes. BNC has physical offices in Denver and Dallas and supports businesses throughout the Denver, Dallas, and Austin metro areas.

Denver Office
450 E. 17th Avenue, Suite 300
Denver, CO 80203
303-782-9090

Dallas Office
1311 Manufacturing St.
Dallas, TX 75207
972-267-1558

BNC also supports businesses in the Austin metro area. Contact BNC to schedule a conversation, request support, or confirm on-site coverage for your location.bncsystems

 

Yes. BNC can help businesses select, procure, configure, deploy, and support technology, including computers, servers, networking equipment, security tools, Microsoft 365 solutions, cloud services, and business software.

BNC helps simplify purchasing and implementation by coordinating the technology details, ensuring new equipment and software fit your environment, and helping your team transition smoothly.

Yes. BNC supports one-time IT projects as well as ongoing managed IT services.

Common projects include Microsoft 365 migrations, cloud migrations, network upgrades, cybersecurity assessments, office moves, hardware refreshes, server or infrastructure projects, disaster recovery planning, and technology consulting. After the project is finished, BNC can transition management back to your internal team or provide ongoing support.

Cybersecurity, Compliance & Recovery

BNC provides cybersecurity services designed to help businesses reduce risk, protect sensitive data, and respond to evolving threats. Our services include next-generation antivirus, endpoint protection, 24/7 threat detection and response, network security, intrusion detection, multi-factor authentication, email and spam protection, mobile device management, security assessments, cybersecurity training, security policy development, incident response planning, and breach recovery assistance.

BNC also provides vCISO services, compliance consulting, cyberinsurance readiness support, and guidance for organizations working toward requirements such as HIPAA, NIST, PCI DSS, FINRA, SOX, ISO 27001, and the Texas Data Privacy and Security Act. The right mix of services depends on your industry, systems, risk profile, and compliance needs.

No. Antivirus is an important security layer, but it is not enough by itself to protect a modern business. Cybersecurity requires multiple controls working together to reduce the risk of phishing, ransomware, stolen credentials, unpatched systems, malicious software, and unauthorized access.

BNC uses a layered approach that can include endpoint protection, multi-factor authentication, email security, firewall and network protection, patch management, backups, proactive monitoring, employee training, and incident-response planning. The appropriate mix depends on your systems, users, data, and compliance requirements.

Ransomware is malicious software that can block access to systems or encrypt files until a payment is demanded. It commonly reaches organizations through phishing emails, compromised passwords, unpatched software, insecure remote access, or other security gaps.

BNC helps reduce ransomware risk through layered security controls, including endpoint protection, 24/7 threat detection and response, patching, multi-factor authentication, email security, network protections, security assessments, employee awareness training, and protected backups. BNC can also help with incident-response and recovery planning so your organization is better prepared if a security event occurs.

Contact BNC as soon as possible. Our team can help assess the situation, contain the threat, secure affected accounts and devices, investigate what happened, support recovery, and help restore normal operations.

Do not ignore suspicious activity or wait for it to resolve on its own. If there is an immediate risk to your systems, data, or users, call BNC’s support team rather than waiting for an email response.

Yes. BNC helps organizations understand and address cybersecurity and compliance requirements that apply to their business. This can include gap assessments, security policies and procedures, technical safeguards, risk-management planning, employee training, and ongoing strategic guidance.

BNC provides compliance consulting for businesses navigating requirements such as HIPAA, NIST, PCI DSS, FINRA, SOX, ISO 27001, cyberinsurance questionnaires, and the Texas Data Privacy and Security Act. Compliance needs vary by industry and organization, so BNC tailors recommendations to your specific obligations and technology environment.

Yes. BNC can help businesses prepare for cyberinsurance applications, renewals, and security questionnaires by assessing current controls and identifying gaps that insurers commonly review.

Depending on your organization, this may include multi-factor authentication, endpoint protection, backups, vulnerability management, patching, security awareness training, email security, incident-response planning, and documented security policies. BNC can help you prioritize improvements, but your insurer ultimately determines coverage and policy requirements.

 

Yes. BNC can help design and implement a disaster recovery and business continuity plan based on your critical applications, systems, data, recovery priorities, and acceptable downtime.

The process can include reviewing backup coverage, backup schedules and retention, on-site and off-site backup storage, replication, security controls, recovery-time objectives, recovery-point objectives, and procedures for restoring systems after an outage, cyber incident, hardware failure, or other disruption. BNC then recommends a practical recovery approach that fits your operational needs and budget.

A backup is a copy of your data that can be restored if files are lost, deleted, corrupted, or encrypted. Disaster recovery is the broader plan for restoring systems, applications, data access, and business operations after a serious disruption.

A good recovery strategy considers more than whether a backup exists. It also addresses how quickly critical systems must be restored, where backups are stored, how recovery will be tested, who is responsible for each step, and how employees can continue working during an outage. BNC can help evaluate and improve both backup and disaster-recovery readiness.

Cloud, Microsoft 365 & Technology

Yes. BNC helps businesses manage, secure, and get more value from Microsoft 365. Our team can support Microsoft 365 setup, user management, licensing, email, Teams, SharePoint, OneDrive, identity and access management, security settings, backups, migrations, and ongoing administration.

BNC can also help your business use Microsoft 365 more effectively for collaboration, remote work, file sharing, communication, and productivity.

 

Yes. BNC helps businesses evaluate, implement, manage, and support cloud environments, including Microsoft Azure and Amazon Web Services (AWS).

Whether you are moving one application or server to the cloud, modernizing part of your infrastructure, or managing multiple critical workloads, BNC can help assess your options, plan the migration, strengthen security, control costs, and provide ongoing support.

It depends on your business goals, applications, security needs, compliance obligations, budget, and the systems you rely on every day. Many businesses use a hybrid approach, keeping some systems on-site while moving selected applications, data, backups, or collaboration tools to the cloud.

BNC can review your current environment and help you determine the right balance of cloud and on-site technology for your business. The goal is not to move everything to the cloud—it is to use the technology that best supports your operations, security, flexibility, and long-term plans.

 

Yes. BNC can help you evaluate cloud options and plan, implement, secure, and support cloud solutions that fit your business.

This may include Microsoft 365, Azure, AWS, cloud backups, hosted applications, file sharing and collaboration tools, identity and access management, remote-work solutions, and hybrid cloud environments. BNC can also help with migrations, user adoption, security configuration, documentation, and ongoing management after implementation.

BNC supports the business hardware, software, networks, and cloud platforms organizations rely on every day. This includes Windows PCs and servers, Mac computers, mobile devices, network equipment, wireless systems, firewalls, printers, Microsoft 365, business applications, cloud services, backups, endpoint protection, and related technology.

Because every environment is different, contact BNC about a specific product, vendor, legacy system, or business application. Our team can evaluate compatibility, support requirements, security risks, and the best path forward.

Yes. BNC is an Apple Certified support provider and a member of the Apple Certified Professionals network. Our Apple Certified engineers support business Mac environments, hybrid Apple and Windows networks, and iOS devices used in the workplace.

BNC can help with Mac deployment, configuration, user support, device management, network access, Microsoft 365 integration, file sharing, security, backups, and coordination between Apple and Windows-based systems.

Yes. BNC helps businesses evaluate practical AI opportunities, including Microsoft Copilot and other business AI tools. We can help identify appropriate use cases, prepare your Microsoft 365 environment, address security and data-governance considerations, support implementation, and help employees adopt AI tools responsibly.

The goal is to use AI to improve productivity, automate appropriate workflows, and support better decision-making without introducing unnecessary security, compliance, or data-sharing risk.

Yes. BNC helps businesses create practical technology roadmaps that align IT investments with business goals, security priorities, budget, and planned growth.

A roadmap can address hardware refreshes, cloud strategy, cybersecurity improvements, Microsoft 365 optimization, AI readiness, business continuity, network upgrades, application changes, and upcoming projects. BNC helps prioritize the work so your organization can make progress in a manageable, strategic order.

Have More Questions? Contact BNC

If you don’t see the answer you need above, contact BNC to talk with our team. You can also call our Dallas office at 972-267-1558 or our Denver office at 303-782-9090.

BNC provides managed IT services, cybersecurity, cloud support, and strategic technology guidance for businesses throughout the Dallas, Fort Worth, Denver, and Austin metro areas.