24/7 Helpdesk

24/7 Helpdesk

For many businesses, reliable IT support is a vital part of company operations. BNC understands the value of keeping all IT operations up and running as smoothly as possible, so we provide 24/7 helpdesk service to our clients when those unexpected emergencies arise.  Our service desk supports customers that have outsourced all of their IT support to BNC, companies for which we are doing one-time projects and larger organizations that have outsourced just the first line of support to BNC.

Some IT issues require immediate attention, where time to resolution is a necessary factor. That’s why BNC offers responsive helpdesk services with staff available 24 hours a day, 7 days a week, 365 days a year. 

 Of course, part of our commitment to excellent service for our clients aims for the tightest security and stable IT operations for our customers. 

We provide our customers access to a senior-level helpdesk staff with a backup team of experts as a secondary resource, offering a wide range of skills and competencies. With a dedicated IT engineer, you’ll receive consistent customer service with a top-tier professional who knows your specific company’s IT needs. 

For after-hours calls, our IT helpdesk line can resolve technical issues on the first call 99% of the time. To learn more about BNC’s services, reach out to us on our contact page to learn how we can help your organization. 

How Can We Help?

Contact us for local,
personalized IT support.

Austin: 512-661-2857
Dallas: 972-267-1558
Denver: 303-782-9090

What Our Customers Say

Our dedication to providing custom solutions keeps our customers coming back year after year.

“If there’s an emergency, I know BNC will always answer my call and have a solution. BNC is reliable, responsive, and consistent.”

Legal Advocacy Client

“BNC’s support is remarkable. We are extremely happy and the solutions their team proposed for the future are exactly what we have been looking for!”

Legal Client

“BNC did a virtual server install and everything ran like clockwork. It was totally painless with virtually zero downtime. These guys know what they’re doing!”

Energy Client