Industry Insights

IT Trends To Look For In 2024

As technology continues to reshape the business landscape, new paradigms are emerging in IT service delivery that promise enhanced efficiency, agility, and user satisfaction. This blog post explores some of the key trends shaping the future of IT service delivery and how organizations can prepare for the new year in IT.


Cloud-Native Technologies

The adoption of cloud-native technologies is at the forefront of emerging trends in IT service delivery. Cloud-native approaches leverage the full potential of cloud computing by designing applications and services specifically for the cloud environment. This trend includes the use of containers, microservices, and serverless computing. Organizations are increasingly embracing cloud-native architectures to achieve greater scalability, flexibility, and resource efficiency in their IT operations. As cloud-native technologies mature, they are becoming integral to delivering agile and resilient IT services.


AI and Machine Learning Integration

Artificial Intelligence (AI) and Machine Learning (ML) are driving transformative changes in IT service delivery. From predictive analytics for proactive issue resolution to intelligent automation for routine tasks, AI and ML are enhancing operational efficiency and user experience. IT service desks are leveraging chatbots and virtual assistants powered by AI to provide instant support, reducing resolution times and improving customer satisfaction. As these technologies evolve, organizations will witness a shift towards more autonomous and intelligent IT service delivery models.


Edge Computing

The proliferation of Internet of Things (IoT) devices has given rise to the need for edge computing. Edge computing involves processing data closer to the source of generation rather than relying solely on centralized cloud servers. This trend is particularly relevant for applications that require low latency and real-time processing. Edge computing enhances IT service delivery by reducing latency, improving data privacy, and ensuring more efficient use of network resources. As the number of IoT devices continues to grow, the adoption of edge computing is set to become a standard practice.


DevOps and Continuous Integration/Continuous Deployment (CI/CD)

DevOps practices, coupled with CI/CD pipelines, are revolutionizing IT service delivery by fostering collaboration between development and operations teams. This approach emphasizes automation, continuous testing, and continuous deployment to deliver software updates rapidly and reliably. The integration of DevOps and CI/CD accelerates the development lifecycle, enabling organizations to respond quickly to changing business requirements. As organizations embrace a culture of continuous improvement, the synergy between DevOps and CI/CD becomes a cornerstone for efficient and agile IT service delivery.



Hyperautomation extends beyond traditional automation by combining various technologies, including AI, ML, and robotic process automation (RPA), to streamline and enhance IT service delivery processes. This trend involves identifying repetitive tasks and automating them comprehensively, leading to increased productivity and reduced manual intervention. Hyperautomation contributes to the creation of self-healing IT systems that can detect and resolve issues autonomously. As organizations prioritize efficiency and cost-effectiveness, hyperautomation is poised to become a transformative force in IT service delivery.


Zero Trust Security Model

With the increasing frequency and sophistication of cyber threats, the Zero Trust security model is gaining prominence in IT service delivery. This model operates on the principle of “never trust, always verify.” It involves continuous authentication and authorization processes, ensuring that access to resources is granted based on specific, contextual criteria. As organizations face evolving security challenges, the Zero Trust model provides a robust framework to protect sensitive data and maintain the integrity of IT services.


5G Technology

The rollout of 5G technology is a game-changer for IT service delivery, offering unprecedented speed and connectivity. With faster data transfer rates and lower latency, 5G enables organizations to deliver richer and more immersive experiences. This is particularly relevant for applications such as augmented reality (AR) and virtual reality (VR), which are poised to become integral to various industries. As the deployment of 5G networks expands globally, organizations can leverage this technology to enhance the delivery of IT services with improved connectivity and responsiveness.


Get In Touch With BNC

The future of IT service delivery is undeniably shaped by an array of transformative trends, each contributing to a more agile, efficient, and user-centric IT landscape. Organizations that embrace these emerging trends position themselves to adapt and thrive in an ever-evolving technological environment.

Whether you’re undertaking a big one-time project or need ongoing support from an IT company in Denver, Dallas, or Austin, BNC knows what it takes to provide exemplary services tailored specifically to suit your needs. If you’re just beginning to make your list of potential vendors, learn about how we’re different from typical IT consulting in Denver then contact us for a free consultation. We’re more than happy to talk about how we can work together.



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