As technology continues to reshape the business landscape, new paradigms are emerging in IT service delivery that promise enhanced efficiency, agility, and user satisfaction. This blog post explores some of the key trends shaping the future of IT service delivery and how organizations can prepare for the new year in IT.
Cloud-Native Technologies
With cloud-native technology emerging at the forefront of IT services, cloud-native approaches to IT infrastructure harness the full potential of its offering through applications designed for that function. This can be powerful and it’s imperative that businesses be aware of what’s out there to get the most out of their data storage and security. It’s not only apps but containers, microservices, and serverless computing that are affected. When businesses adopt cloud-native technologies they are also getting greater scalability, flexibility, and resource efficiency in their IT operations, which are all positives that can be hidden but make a big difference in the bottom line.
AI and Machine Learning Integration
AI and Machine Learning (ML) are driving some big changes in the IT industry. They now bring predictive analytics for better issue resolution and more intelligent automation for more routine tasks like data storage and retrieval, which gives a boost to operational efficiency and ultimately a better user experience for employees. IT companies are even employing AI chatbots and virtual assistants for more instant support to their customers, which can reduce resolution times and improve customer satisfaction (BNC does not use AI chatbots though with our helpdesk team. We believe our customers prefer talking to a real person, so you’ll always have that with BNC). And it’s likely that automation will be even more prevalent in all types of remote services like that.
Edge Computing
With the explosion of Internet of Things (IoT) in the past decade, edge computing has become a new technology a lot of businesses aren’t fully aware of. Edge computing is a feature where data processing happens closer to the source of where the data was generated, and relies completely on centralized cloud servers. This is relevant because some applications require a lower latency and more real-time processing which edge computing enables. This is relevant for IT in businesses because it enhances service delivery, improves data privacy and ensures better network resources. As IoT becomes more prevalent, we’ll see edge computing become a standard practice in the industry.
DevOps and Continuous Integration/Continuous Deployment (CI/CD)
DevOps practices, along with CI/CD pipelines, are completely transforming how IT services are delivered by bringing development and operations teams together in seamless collaboration. This method puts a strong emphasis on automation, continuous testing, and continuous deployment, allowing software updates to be rolled out swiftly and with confidence. By merging DevOps and CI/CD, the development lifecycle speeds up significantly, empowering organizations to promptly adapt to evolving business needs. As businesses embrace a culture of constant enhancement, the harmony between DevOps and CI/CD emerges as a vital foundation for streamlined and agile IT service delivery.
Hyperautomation
Hyperautomation is an extension beyond traditional automation through combining new technologies like AI and ML, along with robotic process automation (RPA) to improve on IT capabilities of businesses. Basically hyperautomation is identifying repetitive tasks and in turn automating them which leads to better productivity and less intervention from business owners and IT professionals. Hyperautomation is a kind of automatic self-healing that can happen within networks that can resolve issues automatically, making it a powerful asset to more streamlined capabilities. Businesses are interested in cost-effective IT infrastructures, so hyperautomation will be something you’ll see on the rise in 2024.
Zero Trust Security Model
Cyber threats are on the rise, particularly with SMBs that are often more vulnerable due to less sophisticated cybersecurity measures. Zero Trust is a model gaining traction in IT because it insists on verifying all data, hence the name. It involves continuous authentication and authorization processes which ensures access only based on scientific and contextual criteria. This can be helpful to businesses wanting to create a watertight data structure and not leave any stone unturned in finding vulnerabilities that could lead to a breach. This is valuable to industries like medicine where sensitive customer data is a top priority. For any business though, the company is the data in some senses, so making sure that data is secure should be a top priority.
5G Technology
The rollout of 5G technology is a game-changer for IT service delivery, offering unprecedented speed and connectivity. With faster data transfer rates and lower latency, 5G enables organizations to deliver richer and more immersive experiences. This is particularly relevant for applications such as augmented reality (AR) and virtual reality (VR), which are poised to become integral to various industries. As the deployment of 5G networks expands globally, organizations can leverage this technology to enhance the delivery of IT services with improved connectivity and responsiveness.
Get In Touch With BNC
The future of IT service delivery is undeniably shaped by an array of transformative trends, each contributing to a more agile, efficient, and user-centric IT landscape. Organizations that embrace these emerging trends position themselves to adapt and thrive in an ever-evolving technological environment.
Whether you’re undertaking a big one-time project or need ongoing support from an IT company in Denver, Dallas, or Austin, BNC knows what it takes to provide exemplary services tailored specifically to suit your needs. If you’re just beginning to make your list of potential vendors, learn about how we’re different from typical IT consulting in Denver then contact us for a free consultation. We’re more than happy to talk about how we can work together.
