Industry Insights

Common Mistakes Companies Make When Searching For IT Support

Your company needs outside IT support, but finding the right fit can be complicated and overwhelming. That’s why it’s important to break down the process and go about your search systematically. You can avoid common pitfalls and discover the best way to meet your IT needs in Dallas and Denver.

Here are four big mistakes that companies tend to make when searching for IT support:

Forgetting to discuss security.

Providers protect clients with about the same level of security. Some, such as Business Network Consulting (BNC), make security central to their mission.

Because security is a constantly changing challenge, you need support that is adaptable and continuously on high alert. BNC specializes in a wide variety of security support services, including (but not limited to) network vulnerability identification, data leak protection, and firewalls and access management. And, if you need to go a step further with specialized compliance requirements, such as HIPAA or PCI, BNC can accommodate your needs.

Ignoring disaster recovery

Do you really want to take a risk with your company’s data? That’s exactly what you’re doing if you neglect to discuss your IT support provider’s approach to disaster recovery. There are many ways in which data loss could occur, including hardware and system malfunctions (responsible for 44% of data losses) and human error (responsible for 32%).

BNC understands that—at some point—data loss is an inevitability for most (if not all) companies. So, it has made disaster recovery a priority, with its security team providing comprehensive backup and recovery solutions, on- and off-site, for the Dallas and Denver areas.

Overpaying with a Managed Service Provider (MSP)

Most MSPs take a one-size-fits-all approach to IT support management. You sign a contract, pay a monthly service fee, and they take care of your IT. Sounds great, right? Not if you’re paying for a bunch of services that don’t apply to your company—services you’ll never use. Many companies wind up overpaying MSPs without even realizing there’s another way to procure equally effective IT support.

Not investing in a customized service package

support to your needs by creating customized service packages. These service packages take a very different approach to client care than MSPs because they only provide the kind of assistance that your company actually uses. And, by assigning a dedicated technology expert to clients, BNC ensures that your company gets the service it needs when it needs it.

Those seeking Dallas IT support and Denver IT support have an easy solution at hand; they can reach out to BNC for a consultation to determine how it can best offer its services. Don’t overlook the importance of security and data recovery solutions, and forget about the one-size-fits-all approach of MSPs. BNC takes the time to get to know you and customizes its services accordingly.



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