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Common IT Support Issues Faced by Small Businesses and How to Resolve Them

Small businesses have becoming more and more dependent on technology in recent years, particularly around computers, the internet, and data storage which are the IT staples of most businesses. From online transactions to digital marketing, technology plays a vital role in the day-to-day operations of these businesses. However, with the rise in technological advancements comes an increase in IT support issues faced by small businesses.  

With that said, here are some common IT support issues that small businesses face and how to resolve them: 


Network Connectivity Issues 

One of the most common IT support issues faced by small businesses is network connectivity. If you’ve ever been working at home or in your office and your internet goes down, there’s very little work you can do, particularly around trying to get in contact with coworkers on the company hardware and network. Network connectivity issues can cause a significant impact on business operations, as it prevents employees from accessing the internet or internal network resources. There are several causes of network connectivity issues such as faulty hardware, software problems, or configuration issues to name just a few. 

To resolve network connectivity issues, start by identifying the cause of the problem. Check if there is an issue with the network hardware, such as the router or switch. Ensure that the network cables are correctly plugged in and that the network devices are powered on. You may also need to check for any software issues or configuration problems with the network devices.  

If it’s a common occurrence for your network to go down, then an IT engineer might be necessary to get to the root of the problem. Networks often consist of many moving parts, and a professional eye will be able to spot problem areas in the system.  


Software Issues 

Another common IT support issue faced by small businesses is software problems. Most companies are dependent on outside software to perform basic functions, and it’s very common to see that software undergo changes and updates that can affect a company’s operations. Problems arise when a company isn’t keeping pace with software changes and can get blindsided with functional issues that are affected by software changes. This can range from software bugs to compatibility issues with hardware or other software programs. These issues can cause business disruptions, reduce productivity, and increase frustration among employees. 

To resolve software issues on a basic level, start by checking if there are any available software updates or patches that can fix the problem. You may also need to ensure that the software is compatible with the hardware and other software programs that it interacts with. If the problem persists, you may need to consider contacting the software vendor for support or seeking the help of an IT professional. 


Hardware Issues 

Hardware issues when they arise can also cause significant IT support problems for small businesses. Many organizations operate with equipment that can be affected by user behavior as well environmental factors like wear and tear. And these issues can range from hardware failure to compatibility issues with other hardware components or software programs. When hardware problems occur, they can cause significant disruptions to business operations and lead to data loss. 

To resolve hardware issues, you may need to replace the faulty hardware component. If the hardware is still under warranty, you may be able to get a replacement from the manufacturer. If the hardware is not under warranty, you may need to purchase a new component or seek the help of an IT professional to fix the problem. 


Data Backup and Recovery 

One of the most common initial questions faced by IT engineers is around the risks of data backup and recovery. Cyber attacks are in the news regularly, and it’s certainly the worst nightmare for any business to have their data stolen and ransomed for a hefty price. Additionally, this can cause disruptions in service and business operations.

Data loss can occur due to several reasons, including hardware failure, software bugs, human error, or cyber attacks. Losing business data can cause significant financial losses, damage the business’s reputation, and delay business operations. 

To prevent data loss, small businesses must have a robust data backup and recovery system in place. This includes backing up critical business data regularly and testing the backups to ensure they are working correctly. Additionally, businesses must have a disaster recovery plan in place to help them recover from a data loss event quickly. 


Cybersecurity Threats 

Small businesses are increasingly becoming a target for cyber attacks. Cybersecurity threats can range from phishing attacks to malware infections and ransomware attacks. Cybersecurity threats can cause significant financial losses, reputation damage, and legal implications. 

To prevent cybersecurity threats, small businesses must have robust security measures in place. This includes installing antivirus and anti-malware software, implementing firewalls, and educating employees on cybersecurity best practices. Additionally, businesses must regularly update their software and operating systems to prevent vulnerabilities that cybercriminals can exploit. 

One option to protect your company is cyber insurance, which can cover losses due to cyber attacks and hacking. Like any kind of insurance, it is dependent on the needs of the business, and the level of risk as well as how much coverage a business requires. It is also worth knowing that businesses will be required to have a certain level of security to quality. You can learn more about cyber insurance here. 


BNC Can Help With Your Small Business IT Issues 

Small businesses face various IT support issues that can significantly impact their operations. It’s essential to identify the cause of the problem and take the necessary steps to resolve it promptly. Investing in robust data backup and recovery systems and cybersecurity measures can prevent significant financial losses and reputation damage. Additionally, seeking the help of IT professionals like BNC when necessary can help small businesses resolve IT support issues quickly and efficiently. 

Whether you’re undertaking a big one-time project or need ongoing IT support in Dallas, Denver, or Austin, BNC knows what it takes to provide exemplary services tailored specifically to suit your needs. If you’re just beginning to make your list of potential vendors, learn about how we’re different from typical IT companies in Denver then contact us for a free consultation. We’re more than happy to talk about how we can work together. 



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