Computer Support and Network Monitoring in Denver and Dallas/Fort Worth

Customers can benefit from our continuous computer support and network monitoring services. Our solution engineers and tools can help ensure maximum uptime for your network. We offer three network and computer support tactics/services:

Server Maintenance Program

We provide 24/7 network monitoring as a free service to all customers currently participating in our server maintenance program. The internal systems at BNC will remotely monitor your network and servers to identify and resolve minor issues before they become critical business-impacting events. On a regularly recurring schedule, we’ll test all core system functionality, including backups and antivirus software, as well as update your servers with the most recent critical updates. In addition, we’ll maintain an onsite copy of your network documentation and ensure it contains updated and current documentation.

24/7 Helpdesk

Have a question or urgent problem? Our helpdesk operates 24/7 to answer your IT questions whenever you need technical assistance. In the event of an emergency, our policy is to have an engineer onsite within four hours if we’re unable to solve the problem during the conversation. Additionally, our customers can consult our Web-based helpdesk system to initiate the support process, use the system to check the status of existing requests, search the knowledge base for closed tickets and view invoice details.

Quarterly Network and Computer Support Analysis

Our senior solution architects will also meet with you on a quarterly basis to stay current on your organization’s business objectives and to ensure your company is up to speed on all available technologies. It’s the responsibility of our solution architects to present new solutions and ensure your organization is well-informed on emerging industry-specific technologies.

Ultimately, we work hand-in-hand with clients to develop and implement customized solutions combined with proactive network and computer support options to maximize your return on investment. Call our Denver office at 303.782.9090 or our Dallas/Fort Worth office at 972.267.1558 for more information on how we can support your business!