Typically, companies with 26-59 computer users have a tough decision to make – either hire an in-house IT specialist or outsource the expertise to a trusted partner like BNC. Fortunately, we’ve done some studies and have some great news for you.

Customers with 26-59 users are the perfect size to take advantage of the expertise and cost savings provided by using BNC. In a recent study we learned we were able to save our customers an average of 43% compared to having an in-house IT employee. Simply put, BNC can provide far more technology expertise as a team than any in-house, single person IT specialist.

When working with BNC, you don’t get just one technology expert. Our engineers specialize in several different areas of technology and we deploy our specialists in their area of expertise. From security issues to e-mail servers, we have dedicated specialists that engineer and lead the required solution implementation. With technology continuing to becoming more complicated, it is impossible for one person to be an expert at everything. Additionally, since we’ve implemented all of these solutions before, you benefit from quicker implementation times and improved system stability.

When you hire BNC, you’re getting an entire IT department. What happens if your in-house IT person is sick or on vacation – or worse yet, needs to be replaced? It usually is a very difficult time. But with BNC, you get redundancy throughout our entire time – a technical account manager, solutions architect, primary and secondary engineer and a group of other technology specialists.

Our Unique Solution for You

We’ll start by performing a free technology assessment and we’ll meet with the business owners to better understand company goals. Next, we’ll develop a customized plan with a guaranteed deliverable with a specific price for any recommended changes that would be necessary to achieve the company goals. We’ll even spec out hardware recommendations, providing part numbers and prices allowing you to shop and procure the hardware on your own if you’d like. Of course, we’re here to help too. But our job is to install and support the solution, not to sell you the latest promotion from a hardware vendor.

Then comes the execution phase – delivered on time and on budget. We’ll be responsible for supporting everything technology-related for the entire company. Our team is just a phone call away on a 24/7 basis to respond to any problems. We’ll monitor all critical systems remotely in an effort to solve problems before they affect your business. We’ll maintain documentation, keep it up-to-date, and perform scheduled maintenance to ensure your system is current and error free.

Continuing Service

How’s this for customer service – our help desk is open 24/7 to respond to your IT needs. We’ll attend staff meetings at no charge to ensure that your team is up to speed on all available technologies from which you might benefit. This also helps us stay current on your business objectives. It’s our job to present new solutions and ensure that you are well informed on the new technology within your industry.

We’ve found that clients in this segment typically rely most heavily on their account manager, primary engineer, and secondary engineer. Since some users are pretty computer savvy, we’ll operate more like a traditional IT department. One solution is the use of a Web-based help desk system for each user. Through this help desk, we stay on top of all projects that users across the network can produce. Support tickets are routed to the appropriate engineer or specialist to get the problem solved quickly and efficiently. Customers can process new service requests, check the status of existing requests, search the knowledge base for resolve requests and view near real-time status of projects and costs.

For a sample of industry specific application support, please see the "Industry" section of our site.