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 SOLUTIONS BY SIZE 61-150 WORKSTATIONS |
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Customers with 61 to 150 users typically have fairly complex
IT system requirements. Companies of this size may find it
difficult to maintain a department of highly trained engineers
with cutting-edge
skills while still trying to focus on core business
objectives.
To address
this unique challenge, BNC has developed a hybrid outsourcing
solution. With this many workstations,
it’s usually necessary for the company to have an in-house technology
contact. We’ll take care of all of the server-side technology issues
and we’ll
assist you in hiring
an internal help desk person. This person reports
to BNC but usually is on your payroll.
All workstation end user support problems are routed
to the on-site help desk person to receive
immediate attention. In the event that the help desk
person needs further assistance or a problem
goes unresolved for 3 days, the situation is escalated
to your primary engineer at BNC.
We’re also responsible for all other computer support as the needs arise.
Another
important advantage of working with BNC is the benefit
of having an entire team of specialists
ready to help as needed. When companies rely upon
in-house staff, problems arise when that person is sick or on vacation.
We provide redundancy by providing an as-needed technical
account manager, solutions architect, primary and
secondary engineer and an entire team of technology
specialists. We’ve
found that this hybrid outsourcing
solution provides the greatest benefit both in terms of cost and efficiency for
our customers.
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Our Unique Solution for You
Upon our
initial engagement, we’ll perform a thorough technology assessment
and meet with business leaders to better understand company
goals. Next, we’ll develop a 3-year technology plan outlining the
current technology situation and provide a roadmap
of where you need to be to achieve your business goals.
We’ll provide recommended
hardware specifications with part numbers
and pricing to allow you to shop around if you desire.
Our goal is to support the solution, not sell the hardware – but
we’ll help procure it for you if needed.
Most of
our project estimates come with a “will not exceed” amount so our clients
benefit from having guaranteed deliverables at a guaranteed
price. Compare that to the typical internal IT department
solution that always seem to take twice as long and cost
more than anticipated – usually requiring outside assistance to deploy
the solution in the end after all.
We’ll be
responsible for everything technology-related for your
entire company. The team of BNC specialists will be just
a phone call away on a 24/7 basis to respond to any urgent
problem. We’ll
monitor all critical systems remotely in an effort to
proactively solve situations before they become problems.
In organizations of this size, our engineers are usually
on-site weekly to ensure that systems remain service packed and error free.
Continuing Service
We stay
very involved with overall company business goals with
our clients of this size. We bring CIO-level experience
to staff meetings to ensure that your company is up to
speed on all available technology from which you might benefit and even
bring in solutions that we have seen in our vast industry experience within
many industries. Our close work with your staff also helps us stay current
on your business objectives.
We’ve found
that clients in this segment typically rely most heavily
on their solutions architect, primary engineer and other
specialist engineers at BNC. The solutions architect
is critical because of their forward thinking and usually
more than half of the IT projects
within this segment are new technology initiatives. The
primary engineer is on hand to ensure the system runs
smoothly and to manage the on-site help desk person,
making sure all day-to-day problems are being effectively managed.
Our specialized
engineers are important because of the unique challenges
and needs of customers in this segment. Technologies
at this level are usually at an enterprise level and
simply put, an in-house IT department usually cannot
handle such assignments without outside consulting. When
you work with BNC, you can count on our experienced and
specialized team to be available 24 hours a day to help
solve the most complex technology challenges.
For a sample
of industry specific application support, please see
the “Industry” section
of our site.
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