5 to 25 Workstations - BNC Systems - Denver, CO

SOLUTIONS BY SIZE

5-25 WORKSTATIONS

Small businesses typically don’t have enough computer support work to keep a full-time person busy. This means they’re left trying to figure it out on their own or bringing in the occasional outside help.

Outsourcing is common for small businesses in non-core business functions such as payroll, accounting, cleaning services, and telecommunications management. Information technology should be no different and BNC offers a small business IT outsourcing solution that is perfect for businesses with between 5 and 25 computers in their office.

Our staff provides a full range of technical expertise and essentially becomes an extension of our client’s business. From technical account managers, solutions architects, a primary and secondary engineer, to a host of other specialties – our certified staff is available for even the most complex technical needs.

Our Unique Solution for You
Our goal is to provide our customers with the right IT services to support their core business objectives. Therefore, our first step is to meet with the business owner to understand primary operating goals and then provide a free technology assessment based upon what we learn. Next, we’ll provide a project plan that details the services and hardware requirements uncovered during the technology assessment. This plan outlines the scope of the project with specific deliverable components offered at a guaranteed price.

We’ll also provide specifications for any hardware we recommend. Since our job is to install and support the solution – not to sell the latest promotion from a hardware vendor – we’ll provide part numbers and prices while welcoming our clients to shop around and procure the hardware on their own if they want.

Then it’s time to execute our project recommendations – on time and on budget. We’ll take responsibility for supporting all workstations, servers, Internet connections and other technical considerations for the entire company.

Continuing Service

Our team will only be a phone call away on a 24/7 basis to respond to any urgent problems. We’ll proactively monitor all critical systems remotely in an effort to resolve any problems before they affect the business. We’ll maintain your network documentation and ensure it is always up-to-date. In addition, we’ll recommend scheduled maintenance to ensure that all systems have current service packs and are performing error free.

Have a question or problem? Give us a call. Our helpdesk operates 24/7 to answer your IT questions whenever you have problems. We’ll also attend staff meetings at no charge to ensure you company is up to speed on all available technologies from which you might benefit. This helps us stay up to speed on your organization’s business objectives. It’s the responsibility of our solution architects to present new solutions and ensure the organization is well informed on new technology for their industry.

You’ll typically rely most heavily on your primary engineer. The personal attention the primary engineer provides is very important because the majority of a company’s technology problems are end-user related. Our desk-side support is invaluable because we help the end-users on a personal level to utilize the technology we implement. Although rarely used, customers feel better knowing that they have 24 hour a day access to not only their primary engineer, but to a complete team of other technology experts.

Since we specialize in small businesses and much of the software utilized is similar, you can rest assured that our team is already an expert in the vast majority of the software you will be utilizing. For a sample of industry specific application support,already an expert in please see the "Industry" section of our site.

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